Terms and Conditions

1. General Information

These Terms and Conditions (the "Terms") govern the use of the travel portal visitsangemini.com and the publishing service for local businesses delivered through the Horizon Studio platform (the "Service"), accessible exclusively via browser.

Owner of the Service

• Owner: Made by West · Dylan Succi
• VAT number: 04229770369
• Registered office: Via Verica 150, 41026 Pavullo n/F (MO), Italy
• Email:support@visitsangemini.com
• Website:visitsangemini.com

2. Definitions

• "Portal": the visitsangemini.com website, with its editorial tourist content.
• "Service": the Horizon Studio publishing platform and its related features (author page, article publishing, business directory), accessible via browser without any application to download.
• "Visitor": anyone browsing the Portal without an account.
• "Partner" / "Client": the natural or legal person who owns or represents a business and who signs up to the Service with a paid plan.
• "Plan": the offer subscribed to by the Partner from those available on the website: a paid plan under monthly subscription; the Starter plan includes a 7-day free trial, as described from time to time on the Plans and pricing page.
• "Dashboard": the management interface (Horizon Studio) accessible to the Partner after authentication.
• "Creem": the payment provider acting as Merchant of Record for subscriptions, invoices and refunds.

3. Acceptance of the Terms

By accessing and using the Service, the User accepts these Terms in full. Acceptance takes place:

• On first opening the platform, through explicit acceptance via a mandatory consent modal (acceptance is recorded with date and time);
• Upon subscribing to a Plan, with explicit confirmation;
• Upon any update to the Terms, through new explicit acceptance requested directly on the platform: at the first access following the update, a notice is shown (in-platform only, no email) indicating the date until which the Service may continue to be used without accepting; after that date, acceptance of the updated Terms is required to continue using the Service.

The User declares that they have read, understood and fully accepted these Terms, the Privacy Policy and the Refund Policy before proceeding with registration and purchase.

4. Service Description

visitsangemini.com is an independent travel portal dedicated to the area of San Gemini (TR): guides, events, history and resources for those visiting the village. Local businesses are offered the opportunity to sign up and build their own presence on the portal, publishing content in front of those planning their visit.

Main features

• Creation of the business's author page / landing page with a block builder (hero, profile, articles, text, buttons, social contacts);
• Publishing of articles, posts, services, offers and menus with images, badges (Promo, Free, New, Hot), custom call-to-actions (label and link) and attached PDF documents;
• Public business directory with opt-in visibility (sec. 10);
• Basic automatic SEO (meta tags and Open Graph) and an interface available in 13 languages, with automatic browser language detection;
• Basic AI GEO (Generative Engine Optimization): public, structured pages that AI assistants can read and cite;
• View and like counters;
• Cookieless site statistics via Umami (anonymous and aggregate, with no cookies or banners).

The specific features vary according to the Plan subscribed: in particular, the publishing features (articles, posts, services, offers, menus and attached PDF documents) are reserved for paid plans with an active subscription (sec. 9).

5. Registration and Account

Access to the Service is through automatic account creation following the purchase of a Plan via the payment provider Creem. There is no separate registration form: the account is created using the data automatically received via the Creem APIs (email address, name and country, where applicable; see Privacy Policy, sec. 2.4); the password is chosen by the user in the subsequent guided procedure and stored in encrypted form. Access is reserved exclusively for adults (18+).

Requirements

• Being of age (at least 18 years old);
• Providing a valid email address during the payment process;
• Completing the login credentials (password) through the guided procedure following account creation.

Security and credentials

The User is solely responsible for the security of their credentials. The Owner is not responsible for the loss, disclosure or misuse of credentials by third parties. The User undertakes to promptly report any unauthorised use of their account.

Protection against unauthorised access

After an excessive number of failed login attempts for the same username, access to that account is temporarily blocked (5 attempts → 10-minute block). Monitoring is based exclusively on the username and not on the IP address. The measure is automatic and serves to prevent unauthorised access.

6. Member Area · Horizon Studio

The Partner's member area coincides with Horizon Studio, the management dashboard accessible after authentication, never passing through technical administration panels.

Through Horizon Studio the Partner can:

• Create, edit, publish and unpublish articles (with featured image, badges, external CTAs and attached PDF documents), where provided for by the Plan: the publishing features are reserved for paid plans with an active subscription (sec. 9);
• Customise their author page: avatar, cover image, bio, display name, colours, fonts and blocks;
• Manage their visibility in the public directory (sec. 10);
• View and manage the subscription through the Creem billing portal.

7. Partner Obligations

The Partner undertakes to:

• Accuracy of data: ensure that the business information (name, category, contacts, address) is complete, accurate and up to date;
• Responsibility for promotional content: be solely responsible for the truthfulness, compliance and legality of badges (e.g. "Promo", "New", "Hot", "Free"), labels, prices, texts and call-to-actions configured in their content. The Owner is not responsible for misleading labels, outdated prices or claims that do not comply with advertising and consumer law;
• Respect for third-party rights in the images, texts and materials published.

8. Conditions of Use

Permitted use

The Service is intended for local businesses (tourism, accommodation, food service, experiences, crafts and related sectors) to promote their offer in a correct and transparent manner.

Prohibited activities

• Using the Service for unlawful, fraudulent or harmful activities;
• Infringing third-party intellectual property rights;
• Distributing malware, spam or harmful content;
• Attempting unauthorised access to the Service's systems;
• Inserting, through custom HTML blocks or other features, malicious code, trackers or scripts that violate applicable law, third-party rights or these Terms;
• Embedding Portal pages in third-party sites or apps via iframes or similar technologies without the Owner's written authorisation.

The Owner is not responsible for misuse of the Service by the User and reserves the right to remove infringing content, pursuant to sec. 13.

9. Plans, Subscriptions and Payments

Available plans

The Service is offered through paid plans under monthly subscription (Starter, Premium and Pro); the Starter plan includes a 7-day free trial. The plans, included features and prices in force are described on the Plans and pricing page, which forms an integral part of these Terms:

• Starter plan: business page with customisable blocks (including blocks for embedded social content and customer reviews), automatic SEO and AI GEO, interface in 13 languages, address, categories, contacts and listing in the business directory; it includes no publishing features;
• Premium and Pro plans: they include everything in the Starter plan and the publishing features (articles, posts, services, offers and menus in their language versions, with badges, attached PDFs and custom call-to-actions), within the limits of the chosen plan.

All plans are monthly, prices exclude VAT, and can be cancelled at any time; the Starter plan includes a 7-day free trial. Prices and limits may change over time; what is published on the dedicated page applies. For the purposes of publishing limits, language versions of the same content count as a single publication.

Publishing and visibility of content

The publishing features (creating, editing and publishing articles, posts, services, offers, menus and their attached PDF documents) are reserved for paid plans with an active subscription:

• Accounts without an active paid plan (a subscription that has been cancelled, has expired or been suspended) have no access to creating or editing articles;
• Articles already published by an account whose paid plan is no longer active immediately cease to be visible on the Portal;
• The Owner is in no way obliged to display content of accounts without an active paid plan and reserves the right to exclude any content from public display, at its sole discretion;
• Content that is not visible remains stored with the account, solely for the purposes of reactivation (sec. 11), and automatically becomes visible again upon reactivation of a paid plan, with no need to recreate it.

Payment management

Payments are managed by Creem as Merchant of Record (MoR), legally responsible for international VAT and sales tax handling. Creem handles payment processing, invoice issuance and applicable tax obligations.

Renewal

Subscriptions renew automatically at the end of the current period, unless cancelled as provided in sec. 11.

Downgrade and plan changes

Every plan change between paid plans may require cancelling the current plan and activating a new one; where Creem provides direct subscription change functions between paid plans, the switch is governed by the conditions and procedures of the Creem portal. When changing plan, some features of the previous plan may no longer be available and configurations and content not provided for by the new plan may be deactivated or hidden. It is advisable to keep a copy of content and configurations before any plan change; the Owner is not responsible for loss of data, content or configurations resulting from a plan change.

Suspension and data retention

If a subscription is suspended for any reason (non-payment, expired or declined card, cancellation), access to the publishing features is immediately blocked and articles already published cease to be visible (clause "Publishing and visibility of content"). The account automatically enters the 30-day grace period described in sec. 11, at the end of which definitive deletion occurs.

Promotional accounts

Accounts activated promotionally or manually by the Owner are provided free of charge, with no guarantee of continuation and with no right to the publishing features. The Owner may at any time, even without notice, limit their features, exclude their content from public display, suspend or delete them, with no refund or compensation due.

Price changes

• Notice: price increases are communicated with at least 30 days' notice by email to the registered address;
• Current period: the new price does not apply to the period already paid; it takes effect from the first subsequent renewal;
• Right to cancel: in the event of an increase, the Client may withdraw without penalty before it takes effect, with access to the Service until the end of the paid period;
• Promotions: promotional prices are temporary; at the end of the promotion the ordinary price applies.

Service communications

The Owner communicates with Partners for service purposes (changes to the Terms, maintenance, service status, security notices) via banner in the dashboard and, where necessary, by email. These communications are operational in nature and do not constitute marketing.

10. Public Directory and Visibility

Directory visibility ("page visible to everyone")

The appearance of your page in the public business directory is governed by a dedicated switch, off by default:

• Activation is opt-in and requires explicit consent on first activation; consent is recorded with date and time and can be consulted;
• Consent can be withdrawn at any time from the member area: the page leaves the directory;
• Published articles and the author page, reachable directly, remain public in any case.

Ordering of content

In the public directory businesses are ordered by date of their most recent post (whoever published most recently appears first); articles and posts are ordered from most recent. The Owner reserves the right to change or add ordering criteria, which will be communicated on the platform or on this page.

Business address

The Partner may optionally enter their business address: it is shown on the public page with a "Directions" button that opens Google Maps. Opening the map is a Visitor-initiated action. The Partner is responsible for the accuracy of the published address.

Articles and promotional content from businesses

Articles and content published on the blog by member businesses constitute commercial communications of the Partner and not independent editorial content of the Portal. Any business's content is always identifiable through the author (name and business page) and any recognition labels, so as to ensure maximum transparency towards the Visitor and clearly distinguish promotional content from editorial content, as required by law on commercial communication. The truthfulness, accuracy and lawfulness of such content are the exclusive responsibility of the Partner, who indemnifies the Owner under sec. 22.

11. Withdrawal, Refunds and Cancellation

Refunds, the right of withdrawal and the related conditions are managed by Creem as Merchant of Record, in accordance with the Refund Policy, which forms an integral part of these Terms.

Cancelling the subscription

The subscription can be cancelled at any time:

• Cancellation carries no penalty;
• The Service remains active until the end of the current period already paid;
• Refund eligibility is governed by the Refund Policy and determined by Creem.

How to cancel

• Via Creem: "Manage subscription" link in the payment confirmation email, or creem.io;
• From the account area: the section dedicated to subscription management;
• By email: request to support@visitsangemini.com with your identifying details.

Account deletion

To permanently delete the account you must first cancel the subscription or let it lapse. From cancellation or expiry of the subscription, a 30-day period begins during which:

• The platform and all its features are completely inaccessible;
• Data is temporarily retained for possible restoration;
• Renewal within 30 days automatically cancels the deletion and returns the account to fully active, with all its content;
• As an alternative to renewal, within the same 30 days a plan can be reactivated using the same email address: the account and purchase history are maintained, while published content remains hidden and non-editable until reactivation (sec. 9).

Termination by the Owner

The Owner reserves the right to terminate the contract and deactivate the account in the event of: serious breach of the Terms; unlawful or fraudulent activity; non-payment. Refund eligibility remains governed by the Refund Policy; data is deleted according to the timing set out in this section. Early account deletion may also be requested by writing to support@visitsangemini.com.

12. Intellectual Property and Copyright

Code and platform

The source code, design and all components of the Horizon Studio platform and of this website are the exclusive property of the Owner. Any form of duplication, copying, modification, reverse engineering, distribution or transfer to third parties is prohibited, as is use outside the Service provided.

Partner materials

Photos, logos, texts and any other material supplied by the Partner remain the exclusive property of the Partner. The Owner uses such materials solely to provide the Service. The Partner is granted a non-exclusive, non-transferable licence to use the platform for the duration of the Plan subscribed.

Third-party trademarks

References to the Municipality of San Gemini, the Carsulae archaeological park, the Terme di San Gemini and any other bodies, designations or third-party trademarks mentioned in the Portal are exclusively descriptive and informational in nature (nominative use), with no commercial exploitation whatsoever: the trademarks belong to their respective owners.

In particular, the name "Sangemini" is used solely as the place name and historical designation of the springs, including in the domain name under the international destination-portal convention ("visit" + place name). The Portal neither mentions nor promotes commercial mineral-water or other product brands; the Owner does not produce, bottle, distribute or sell mineral water, nor does it offer spa or therapeutic services.

13. User-Generated Content

The Partner is solely responsible for the content published through the Service (texts, images, prices, links, attached documents).

The Owner is not responsible for content that violates these Terms, applicable law or third-party rights, and reserves the right to remove any content that, in its unquestionable judgement, is in breach, without notice and without obligation to compensate.

Indexing and visibility of content

Published content is publicly accessible and, as such, may be indexed by search engines, web crawlers and artificial intelligence agents according to the normal dynamics of the web. The Owner neither guarantees nor excludes such indexing.

Language versions

The 13 languages available apply to the Service interface and do not constitute an automatic translation service. The Partner is solely responsible for the creation and accuracy of every language version of their content.

Reports

In the event of reports of unlawful content or content infringing third-party rights, the Owner will proceed with prompt removal after verification. The User undertakes not to publish unlawful, defamatory or obscene content or content infringing third-party rights.

14. Third-Party Content and External Links

Articles and business pages may contain external links (business website, bookings, social media, maps). The Owner is not responsible for the content, availability, accuracy, privacy policies and terms of the third-party sites reached.

15. Limitation of Liability

The Owner's liability is limited exclusively to the operation of the Portal and the services directly provided through the platform. The Owner is not responsible for:

• User-generated content (sec. 13);
• Third-party content and services reached via external links (sec. 14);
• Accuracy of opening hours, prices and information published by businesses;
• Inaccuracies, omissions or lack of updating of the Portal's informational and educational content (guides, historical notes, descriptions of places, events, practical information), provided without any guarantee of completeness or updating;
• Malfunctions due to force majeure (sec. 17);
• Misuse of the Service or loss of credentials;
• Loss of data or content arising from account deletion, subscription expiry or cancellation, plan change or reactivation, where the user has not kept their own copy;
• Indirect, incidental or consequential damages arising from use of the Service;
• Any downtime caused by server infrastructure providers, while committing to restoration in the shortest possible time.

16. Service Availability and Maintenance

The Owner undertakes to ensure the highest possible availability of the Service, while not being able to guarantee uninterrupted access.

• Scheduled maintenance: communicated with reasonable advance notice by email and/or via a notice in the platform, scheduled to minimise impact;
• Extraordinary maintenance: in the event of technical emergencies or security vulnerabilities, the Service may be suspended temporarily without notice, with restoration as soon as possible;
• The Owner is not responsible for damages arising from temporary unavailability due to maintenance.

17. Force Majeure

Neither party shall be liable for delay or non-performance arising from events of force majeure, including: natural catastrophes, epidemics, pandemics, war, acts of terrorism, civil disorder, interruptions of networks or infrastructure beyond the Owner's control, government measures and cyber-attacks of such scale as to compromise the infrastructure. Should an event last longer than 60 consecutive days, either party may terminate the contract without entitlement to compensation.

18. Protection of Minors and Age of Majority

Registration and use of the Service by minors is prohibited. In the event of registration by a minor, the Owner reserves the right to immediately suspend the account without notice; refund eligibility is governed by the Refund Policy.

19. Dispute Resolution

For any dispute arising from these Terms, the parties undertake to first attempt an out-of-court settlement by contacting support@visitsangemini.com.

ADR / ODR

Consumer Users may resort to online dispute resolution (ODR) platforms pursuant to EU Regulation no. 524/2013, accessible through the European Commission's portal.

Jurisdiction

In the absence of an out-of-court settlement, the Court of Modena shall have jurisdiction over any dispute, without prejudice to the jurisdiction of the Justice of the Peace for lower-value claims.

20. Changes to the Terms

• Material changes (economic conditions, features, plan limits, liability): communicated with a minimum of 30 days' notice via a notice shown on the platform at the first access after publication, with no email sent. The Client has the right to withdraw without penalty within 30 days of notification, with access to the Service until the end of the paid period;
• Formal or corrective changes: effective immediately upon publication;
• No retroactive effect: changes have no retroactive effect; in case of an update, re-acceptance is requested on the platform at the first access: the notice indicates the date until which the Service can continue to be used, after which acceptance is required;
• Data protection: changes affecting the processing of personal data entail updating the Privacy Policy and, where necessary, requesting new consent pursuant to Article 7 GDPR.

21. Governing Law and Contacts

These Terms are governed by Italian law.

For any communication relating to these Terms:

• Email:support@visitsangemini.com
• Website:visitsangemini.com
• Registered office: Via Verica 150, 41026 Pavullo n/F (MO), Italy

22. Indemnification

The Client undertakes to indemnify and hold harmless the Owner from any claim, damage, loss, cost and expense (including reasonable legal fees) arising from: breach of these Terms; publication of unlawful content or content infringing third-party rights; violation of applicable law, including data protection law; misuse of the Service. The Owner reserves the right to participate in the defence of any dispute covered by this clause.

23. General Provisions

• Entire agreement: these Terms, together with the Privacy Policy and the Refund Policy, constitute the entire agreement between the parties;
• Severability: the possible invalidity of one provision does not prejudice the validity of the remaining ones;
• Waiver: any tolerance of a breach does not constitute a waiver of rights; every waiver must be express and in writing;
• Survival: the clauses on Intellectual Property (sec. 12), Limitation of Liability (sec. 15), Indemnification (sec. 22), Dispute Resolution (sec. 19) and Governing Law (sec. 21) survive termination;
• Assignment: the Client may not assign the rights and obligations arising from these Terms without the Owner's prior written consent;
• Communications: all communications take place in writing by email to support@visitsangemini.com or to the address registered by the Client.